Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
***Unfortunately, we cannot accept returns on sale items or gift cards.
***Please note: custom or personalized items cannot be accepted for return / refund as they are personalized to you.
***Please be sure to check your order for spelling / other errors prior to submitting your order.
To start a return:
You must contact us at Info@egefinegifts.com. If your return meets our eligibility requirements, you may choose to:
1. Initiate a return through your customer account via: Account.egefinegifts.com.
2. Request return shipping instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.
You are always welcome to contact us for any return questions at: "RETURNS" Info@egefinegifts.com.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective or damaged so that we can evaluate and rectify the issue. We can offer remakes under certain circumstances at our discretion.
Exceptions / non-returnable items
In addition, other types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for flammable items or liquids. Please get in touch if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to reach out to support via the email address posted above explaining your reason for returning the item you have. Once your return is approved, and the return is accepted, you may make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
After initial email communication specifying pre-approval, we will provide you with the address to send your return. We will then notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
*If more than 15 business days have passed since we’ve approved your return, please contact us at our corporate offices at: ecogeekexpress@gmail.com.
CANCELLATIONS & EXCHANGES
CAN I CANCEL OR CHANGE MY ORDER?
We try to start production of all orders as soon as possible. Depending on when your order was placed, cancellation may be possible if production has not yet begun.
Please contact our support team to check if changes or cancellations are possible, and give the reason you wish to cancel.
MY ITEM IS DAMAGED/INCORRECT, WHAT DO I DO?
Please contact our support team for any items that arrived damaged or defective and please include a photo of the item. We can offer remakes under certain circumstances at our discretion. To claim a remake for items marked as delivered but reported missing you must have Package Protection.
The Package Protection offered on our site covers a single replacement for items marked as delivered but reported missing.
* Earliest claim time is 2 days after tracking shows delivered.
* Latest claim time is 15 days from date delivered.
If the item itself, an attachment, or the box arrived damaged, or the quality is compromised, we will only resend the damaged parts of the order if all procedures above have been met. IE; if the message card is wrong or damaged, we would resend the message card only. If the chain or box is damaged, we would resend the chain or box only.
If your product has been received with the wrong design or is a different product than ordered, we must receive a video of the product and the package that it was received in. Without receiving this information, your request for a remake will be denied.
Additional terms for remakes that are not due to tarnish. (Proper care instructions for your products are posted throughout our website);
* Item must show as delivered.
* Latest claim time is 30 days after delivery.
If all the requirements outlined above have been satisfied and the process has been properly followed, we'll arrange for a replacement item to be sent to you as soon as possible and in a timely manner.
***Please do not return items to us without authorization from support first. See our return process in our Return Policy above.
CAN I RETURN MY PURCHASE?
We hope you'll love the item you purchased. If there's any concerns about it or you are thinking of returning it, please contact our support team for assistance, explaining your reasons for wanting to return it. We offer a 30 day return policy from the date of purchase on regular priced items that are not personalized or sale items. *Note requirements and procedures for acceptance of return above in Return Policy.
Please note, personalized items are not eligible for refund as they cannot be restocked. Deeply discounted (sale) items, gift cards, shipping and insurance is also non-refundable. Additionally, we charge a 20% Restocking Fee for returns or exchanges that have been pre-approved via email correspondence.
MY ITEM LOOKS DIFFERENT TO THE ONLINE LISTING
This is a very rare occurrence. We make every effort to accurately represent all designs and products, though some listings make use of life-like renderings instead of photos to show how the item will look.
It's possible you may have an item that is showing a defect, please take a few photos and send them to our support team for review, along with your order ID.